Cancellation and Refunds Policy
Last updated: January 25, 2026
1. Refund Eligibility
At LivePitchAI (TM of Synikaa), we strive to provide excellent service. You may be eligible for a refund under the following circumstances:
- •Technical issues preventing you from using the service
- •Service not working as described
- •Accidental duplicate purchases
- •Billing errors on our part
2. Refund Timeline
Important: Refund requests must be made within 7 days of purchase.
- •Within 24 hours: Full refund eligible if no service usage
- •1-3 days: Partial refund based on usage (minimum 50% refund)
- •4-7 days: Case-by-case review, typically 25-50% refund
- •After 7 days: No refunds available except for technical issues caused by us
3. Non-Refundable Situations
We cannot provide refunds in the following cases:
- •Change of mind after using the service
- •Failure to achieve desired sales outcomes
- •User error or misunderstanding of service features
- •Internet connectivity issues on the user's end
- •Device compatibility issues disclosed in our requirements
- •Violation of our Terms of Service
4. Usage-Based Refunds
How we calculate partial refunds:
Refunds are calculated based on actual usage time. The unused portion of your subscription will be refunded according to the per-minute rate of your plan.
* Minimum refund amount is 25% of the original purchase price
5. How to Request a Refund
- 1.Contact Support: Email us at team@outreach.synikaa.com with the subject line "Refund Request"
- 2.Provide Information:
- •Your registered email address
- •Purchase date and transaction ID
- •Reason for refund request
- •Any supporting documentation
- 3.Review Process: Our team will review your request within 2-3 business days
- 4.Decision Communication: We'll email you our decision with reasoning
- 5.Processing: If approved, refunds are processed within 5-7 business days
6. Refund Methods
- •Refunds will be processed to the original payment method
- •Bank transfers may take 5-7 business days to reflect
- •Credit card refunds typically appear within 3-5 business days
- •Digital wallet refunds are usually instant to 1 business day
7. Cancellation Policy
Immediate Cancellation:
- •You can cancel your subscription at any time
- •Cancellation is effective immediately
- •No future charges will occur
- •Remaining time/minutes will remain available until exhausted
Account Closure:
- •You can request complete account deletion
- •All data will be permanently removed within 30 days
- •This action cannot be undone
8. Dispute Resolution
If you're not satisfied with our refund decision, you may:
- •Escalate to our management team via team@outreach.synikaa.com
- •Contact your bank or payment provider for a chargeback
- •Seek resolution through consumer protection authorities
9. Free Tier Policy
Free Tier Users: Since the free tier doesn't involve payment, there are no refunds applicable. However, if you experience technical issues, we're happy to help resolve them or provide additional free credits when appropriate.
10. Policy Changes
We reserve the right to modify this refund policy at any time. Changes will be communicated via email and posted on our website. Continued use of the service after changes constitutes acceptance of the new policy.
11. Contact Information
For any questions about refunds or cancellations:
Email: team@outreach.synikaa.com
Subject Line: "Refund Request" or "Cancellation Request"
Response Time: 24-48 hours
Business Hours: Monday to Friday, 9 AM - 6 PM IST